Consumer Protection


The PADI organization’s commitment to providing divers with consistent, first-rate scuba diving training has made the PADI name synonymous with quality diver education. Acknowledging, as well as preserving, the high level of customer satisfaction achieved by PADI Dive Centers, Resorts and individual PADI Members is the cornerstone of the PADI Quality Management and Recognition program.

Whether you just returned home from a fabulous dive vacation and want to express your satisfaction with a PADI Dive Resort, or perhaps you encountered a problem during your training and want assistance or just to let someone know, PADI’s Quality Management Program serves both purposes.

The primary objective is to ensure that all PADI Members understand the importance of using PADI’s educational system and adhering to PADI Standards. PADI Dive Centers, Resorts and individual professional members who demonstrate excellent service are acknowledged through the Recognition of Excellence program. Had a great experience and want to share it? Please send complimentary reports about PADI Members to [email protected].

On the other hand, when members deviate from standards, the Quality Management Program acts to get them back on track. You may also share a not-so-great experiences with an email to [email protected].


Verify an individual PADI Member’s credential status here. PADI Members must be renewed and authorized to conduct PADI courses and programs.


See the names of instructors, assistant instructors, divemasters, dive centers, and resorts who are not qualified to offer PADI courses or programs, along with other special advisories. View Consumer Alerts now.


Want to complete a questionnaire about your recent PADI course? Your feedback helps PADI maintain high standards and deliver a quality experience. Evaluate a course now.


Get an overview of the PADI Quality Management process.