I haven’t received my PADI certification card. What do I do?
If more than one month has passed since you completed your certification, please contact the PADI Dive Center or Resort, or PADI Instructor who certified you. Some instructors and dive centers request to receive their divers’ cards. Also, the instructor or dive center may be able to resend you a temporary certification card by email in addition to verifying the mailing address submitted for your certification.
If your dive center or instructor does not have your card, please contact the customer service department in your region:
- • PADI Americas: customers[email protected]
- • PADI Canada: [email protected]
- • PADI Asia Pacific: [email protected]
- • PADI Europe, Middle East and Africa: [email protected]
What is a PADI eCard?
A PADI eCard is an electronic version of the plastic certification card. It displays information that instructors or dive operations around the world need to verify certification. The eCard will be hosted, managed and displayed through the existing free PADI App.
What are the benefits of the PADI eCard?
You’ll receive digital replacement certification cards within 24 hours of purchase and you will be able to store all certifications in one place - your mobile device.
What languages is the eCard available in?
At Launch: English, Spanish, French, German, Dutch, Simplified Chinese, Traditional Chinese, Italian, Korean, Japanese.
Where can I purchase a PADI eCard?
You can visit your local PADI Dive Center or Resort or order online at PADI.com.
What’s going to happen with the plastic certification cards?
PADI divers in PADI Americas will continue to receive plastic certification cards with each new certification. PADI Divers in South America, Asia Pacific and Europe, Middle East, and Africa, will no longer receive physical certifications cards. When purchasing replacement cards you now have the option to order the PADI eCard, plastic certification card or both and order online at PADI.com.
Why is eCard only available to AP, EMEA, and South America customers?
Due to the extreme challenges of mail delivery in these regions, we've had
to make this change to ensure we have a higher success rate of delivering
a certification of card. Since electronically delivered certifications are
more likely to arrive in places like Egypt, Thailand, etc., it was apparent we
needed to take the step to migrate over and see how this works.
I just received an eCard and I would like a physical card as well.
Absolutely, you have the option of purchasing a physical card by
contacting your certifying Store or Instructor or visit www.padi.com and
select Certification Cards.
How do I download my PADI eCard(s)?
You can download the PADI App to access your eCards. After launching the PADI App, login with your Single Sign On email address and password, select the PADI eCards button, then Update.
What if I can’t log in to the PADI App™?
The PADI App™ is now using a Single Sign-On authentication process with one set of login credentials (email address and password). You may need to create a PADI Account in our database first. Contact your local customer service team.
What information is displayed on PADI eCards?
PADI eCards will reflect the same information as the existing certification cards – including certification level, full name, diver number, birth date, certification date, instructor number and name, dive center or resort information (depending on the level of the store*), ISO qualifications (where applicable).
Still have questions?
Please contact your local PADI Dive Center or Resort.