Question 1

Need a replacement PADI card fast?

Accepted Answer

The fastest way to get a replacement PADI card is to buy a PADI eCard. You can download it instantly after purchase.

A PADI eCard is an electronic version of the physical certification card. It displays all the information instructors and dive operations need to verify certification.

Physical replacement cards are printed and mailed within 2 business days and can take two weeks or more to arrive within the domestic US or 4+ weeks for international mail. Express shipping options are not available.

Question 2

What is a PADI eCard?

Accepted Answer

A PADI® certification card is your passport to explore the world below the surface, and proof you’ve successfully completed PADI training. Carry your PADI certification card with you to verify your diver training level with dive centers around the world.

Want both a physical card and eCard? Add both to cart and get discounted pricing!

A PADI eCard is an electronic version of the traditional plastic certification card. It displays all the information instructors and dive operations need to verify your scuba certification including:

Diver name
Diver number
Certification level
Birthdate
Certification date
Instructor name 
Instructor number
Dive center or resort information (if applicable)
ISO qualifications (where applicable)

Question 3

What device can I use to access my PADI eCard?

Accepted Answer

PADI eCards are hosted, managed and displayed through the PADI App, available free from Apple’s App Store or Google Play.

[Download the PADI App for Apple® iOS devices](https://apps.apple.com/us/app/padi/id1490797188)

[Download the PADI App for Android™ OS devices](https://play.google.com/store/apps/details?id=com.duns.padiapp&hl=en_US)

You can access PADI eCards on multiple devices within the same operating system (OS) family (Apple or Android) and re-access cards when upgrading devices within the same OS family.

Question 4

How do I access my PADI eCards(s)?

Accepted Answer

After completing your dive certification, you can access your eCard in the PADI App.

Download the PADI App (if you don’t already have it)
Log in using the same email address and password you use to log in to PADI.com. 
Select the PADI eCards button

[Download the PADI App for Apple® iOS devices](https://apps.apple.com/us/app/padi/id1490797188)

[Download the PADI App for Android™ OS devices](https://play.google.com/store/apps/details?id=com.duns.padiapp&hl=en_US)

Question 5

How long does it take to get a PADI eCard?

Accepted Answer

After completing your dive certification or purchasing a PADI eCard, it will be available for download instantly.

Please note: If you upload a new image, it may take up to two days for the new image to appear because it must be reviewed and verified by PADI Staff.

If you are having problems accessing your PADI eCard, follow the steps below:

1. Confirm you have a strong data/internet connection.

2. Ensure your mobile device is running the latest version of Android’s operating system or Apple’s iOS.

3. Remove and redownload the PADI App. Ensure you type in your email address (or turn off autofill as this will add a space to the end of your email address and cause issues with your login)

[Download the PADI App for Apple® iOS devices](https://apps.apple.com/us/app/padi/id1490797188)

[Download the PADI App for Android™ OS devices](https://play.google.com/store/apps/details?id=com.duns.padiapp&hl=en_US)

Restart your device, open the PADI App and select the PADI eCards button. Click update.
If the steps above do not resolve the issue, contact the customer service team for your local PADI Office. Please include your full name, date of birth, the email address you use to log in to the PADI App and the eCard certification level you purchased. We currently do not process orders for customers residing in Japan. To order a replacement card, please contact PADI Asia Pacific Japan.

PADI Americas: [customerservice@padi.com](customerservice@padi.com)

PADI Canada: [customerservice@padi.com](customerservice@padi.com)

PADI Asia Pacific: [certsdep@padi.com.au](certsdep@padi.com.au)

PADI Asia Pacific Japan: [card@padi.co.jp] (card@padi.co.jp)

PADI Europe, Middle East and Africa: [customerservices.emea@padi.com](customerservices.emea@padi.com)

Question 6

I just got certified, how long will it take for my PADI card to arrive?

Accepted Answer

If you recently earned a new PADI certification, congratulations!

PADI Divers receive an eCards to show their diver status across the world. All divers have the option to purchase a physical card.
After certification the PADI eCard, it will be available for download instantly.