Customer Service Representative - PADI Travel

Company Description

PADI Travel is the world’s leading online travel agency for scuba divers.

It’s a platform like no other, inspiring divers to dive more, travel more and take care of our oceans. Researching and booking a scuba holiday has never been easier nor more enjoyable.

PADI Travel is an agile and fast moving startup headquartered in Switzerland but with offices around the world. We are currently scaling up our organization to cope with strong growth.

Learn more on PADI Travel.com

Role Description

After customers completed their booking, we strive to provide first class customer service in the form of timely and very knowledgeable answers and assistance to questions around their trips. You will be working very closely with our sales team and our customers to ensure an amazing customer experience.

We are looking for experienced scuba divers who are digital natives, enjoy providing great service to customers, are comfortable taking initiative and who thrive in a fast-paced and growing environment.

Responsibilities

As a member of our customer service team, you will handle the post-booking process for our customers. This involves:

  • Handling all post-booking customer related tasks (e.g. collecting required guest information for each trip, issuing dive insurances, answering customer questions and advising them through various media such as chat, email and phone)
  • Interacting with dive operators to clarify open questions (e.g. logistics, price inclusions, extras, invoice handling)
  • Keeping our internal information up-to-date
  • Other services requested by PADI Travel
Experience

We are looking for an experienced and independent customer service representative who can hit the road running:

  • Ideally an active diver who has personally dived around the world and is knowledgeable about diving
  • Experienced in office jobs and ideally a similar role (phone and email-based customer service)
Qualifications / Skills:
  • Knowledge about scuba diving and travel
  • Professional/polite communication
  • Concise written communication style
  • Ability to work under pressure
  • Efficient organizational and prioritization skills
  • Escalation to management if there are issues (and knowing when appropriate)
  • Computer Skills - Excel, Word, Outlook, browser-based tools
  • Ability to learn different CRM systems and understand which is appropriate
  • Customer orientation and ability to adapt/respond to different types of clients
  • Enjoy creating an amazing customer experience
  • Attention to Detail
  • Good problem solving skills
  • Positive attitude
  • Willingness to learn
  • Representing the brand
Note on the Application Process
  • Please apply using this link: https://padi.breezy.hr/p/8178b...
  • En lieu of a cover letter there is a questionnaire to be filled out after your initial application
  • Please read through all the questions before you start answering to avoid duplicate answers
  • Please answer in a structured manner by comprehensively addressing each question and sub-question
  • A separate cover letter is NOT required