Manager IRRA

PADI, The world’s leader in Scuba Diver Training is an Equal Opportunity Employer and voted through the Orange County Register as one of the Top Workplaces of 2008 and 2009. We offer competitive salary, excellent benefits, generous time off and a great working environment. Our corporate headquarters is located in Rancho Santa Margarita, CA.   We have an opportunity for “Manager IRRA”.  This person will provide vision and manage the development and growth of the International Resort and Retailer Associations (IRRA) and will align IRRA goals with PADI Americas/PADI Canada goals.

Please e-mail your resume & salary requirements to jobs@padi.com , or fax your resume & salary requirements to 949-267-1263. 

Job Title:               Manager IRRA

Department:          International Resort and Retailer Associations (IRRA) & Business Development

Reports To:           Vice President Sales & IRRA

FLSA Status:         Exempt

Grade:                   S4

Job Code:              1373

Date Last Reviewed and or Revised:                                               

01-2010

SUMMARY

Provides the vision and manages the development and growth of the International Resort and Retailer Associations (IRRA).  Assures alignment of IRRA with the goals of PADI Americas / PADI Canada.  This position is responsible for the administration of IRRA, focusing specifically on acquisition and renewal of the membership; developing superior business products and implementing of benefits, education and other programs for IRRA Members.  Provides business counseling and assistance to IRRA Members to assist in growing their businesses.

Supports the four corporate primary objectives: safe and responsible diver acquisition and retention; member acquisition and retention; financial prosperity; global organizational alignment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Meet or exceed annual IRRA renewal and new IRRA member acquisition and upgrade numerical goals
• Work in concert with the Director of Field Services in developing and implementing a comprehensive plan on competitive member acquisition
• Meet or exceed annual budgeted revenues associated with IRRA renewal and new IRRA member applications and upgrades
• Prepare annual expense and revenue budgets for IRRA.  Stay within budgeted expenses, exception being in proportion to sales exceeding or falling below budgeted levels
• View IRRA membership with a global perspective; develop insights to the international dive retail business and relate this insight to the membership of PADI Americas and PADI Canada.
• Provide guidance and proactive leadership related to standards enforcement.  Work to retain members, but enforce applicable standards as a last resort when member compliance cannot be obtained.
• Effectively motivate, supervise and manage the support staff of IRRA, including indirect reports in the Customer Service Department.
• Represent company at various industry related events as directed.
• Assist in developing content for all PADI Business of Diving programs and other appropriate retail business programs related to PADI membership
• Coordinate membership needs and requests through the appropriate management committees
• Develop and conduct business seminars and or forums for the benefit of IRRA Members
• Actively participate in any Dive Center Crossover programs, geared toward acquiring competitive dive operations as IRRA Members.
• Network with International offices IRRA departments to insure global consistency and exchange ideas
• Seek out and develop membership benefits that provide value to IRRA membership
• Maintain regular contact with appropriate political entities in the industry
• Actively participate in follow up programs associated with Business of Diving programs, where appropriate
• Lead and provide quantitative analysis of KAMP program

SUPERVISORY RESPONSIBILITIES

Directly supervise the membership staff of IRRA.  Carry out supervisory responsibilities in accordance with company policy and applicable law.  Responsibilities include training employees, planning, assigning and directing work; rewarding and disciplining employees; addressing complaints and problem resolution.

Indirectly supervise customer service representatives whose primary duty is handling IRRA application processing, customer concern resolution and follow-up.  Provide input to Customer Service Manager for Customer Service Performance Counseling and review.

Additionally responsible for managing ideas to create an environment that encourages ideas to help employees develop their knowledge and improve their problem solving skills in order to increase the quality and impact of their ideas; and to champion ideas and look for possible larger implications in them

Adhere to all policies set forth in the Employee handbook including, but not limited to, the Anti-harassment policy and the IT Computer Use policy.  Adhere to the Corporate Record Retention policy.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE

• Associates Degree (AA) or equivalent from a 2-year college or equivalent combination of education and experience
• Extensive dive store retail experience (management/ownership preferred).
• Experience in International business.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• PADI Instructor rating required. 
• PADI Course Director rating desirable

BEHAVIORAL REQUIREMENTS

Ability and Willingness To:

• Follow directions from a supervisor
• Interact well with co-workers
• Understand and follow posted work rules and procedures
• Accept constructive criticism

Demonstrate professional behavior that supports team effort and enhances team behavior, performance and productivity.

OTHER SKILLS and ABILITIES

• Strong working knowledge of implementing PADI Educational program into retail dive store.
• Demonstrated writing skills
• Ability to lead and get work done through others, while maintaining team spirit and moral
• Political astuteness and industry savvy
• Dedication to customer service satisfaction
• Excellent problem solving ability and conflict management abilities
• Strong organization and project management abilities
• Excellent human relations skills and ability to maintain diplomacy
• Superior sales ability
• Self-starter
• Goal oriented