If more than one month has passed since you completed your certification, please contact the PADI Dive Center or Resort, or PADI Instructor who certified you. Some instructors and dive centers request to receive their divers’ cards. Also, the instructor or dive center may be able to resend you a temporary certification card by email in addition to verifying the mailing address submitted for your certification.
If your dive center or instructor does not have your card, please contact the customer service department in your region:
First, download the PADI App:
Next, purchase your eCard(s) then launch the PADI App:
Check the spam or junk folder of the email address used during the eCard purchase process. If you can’t find, or no longer have this email, please contact your local PADI Regional Headquarters.
PADI eCards show the same information as a plastic certification card – including certification level, full name, diver number, date of birth, certification date, instructor number and name, dive center or resort information*, QR code, ISO qualifications (where applicable) and certifying PADI Regional Headquarters.
*Divers certified through a PADI Five Star Dive Center or Resort have additional address, email, phone number and website information listed on their cards.